Refund Policy
At CHIVATARA Collection, each piece is thoughtfully handcrafted in small batches with care, intention, and attention to detail. We value your trust and are committed to ensuring your experience with us feels considered and seamless.
Change of Mind
Due to the nature of our products and for hygiene and safety reasons, we are unable to offer refunds or exchanges for change of mind, including :
- Preferences related to scent, texture
- Product selection
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We encourage you to review product descriptions carefully before placing your order.
Faulty or Damaged Items
If your order arrives damaged, faulty, or not as described, We will gladly offer a refund, replacement, or store credit in accordance with Australian Consumer Law.
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Please contact us within 48 hours of receiving your order, including :
- Your order number
- A clear photographs of the item and packaging
Email : info@ChivataraCollection.com
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Sale Items
All sale or discounted items are considered final sale and are not eligible for refund or exchange unless deemed faulty.
Shipping Costs
- Original shipping fees are non-refundable
- Return shipping (if applicable) is the responsibility of the customer unless the items is faulty or damaged.