Shipping Policy

At CHIVATARA Collection, each order is carefully prepared and packaged with intention. We aim to ensure your handcrafted pieces arrive safely and beautifully.

Order Processing

Shipping Within Australia

All orders are processed within 2-7 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking details.

We currently ship within Australia. A flat shipping rate of $12 applies to orders under $120.

Complimentary shipping is available on orders of $120 or more.

All prices are displayed in Australian Dollars (AUD)

International Shipping

Delivery Delays

At this time, international shipping is not available. We appreciate your understanding and look forward to expanding our reach in the future.

While we do our best to dispatch orders promptly, CHIVATARA Collection is not responsible for delays caused by postal services, weather events, or circumstances beyond our control.

Damaged or Missing Parcels

Incorrect Address

If your parcel arrives damaged, please contact us at info@ChivataraCollection.com within 48 hours. Please include your order number and clear photos of the packaging.

Please ensure all shipping details are correct. CHIVATARA Collection cannot be held responsible for orders lost due to incorrect or incomplete addresses provided at checkout.

Authority to Leave

If you choose an authority-to-leave option, CHIVATARA Collection is not responsible for parcels once they have been marked as delivered by the carrier.